Privacy Policy
Last updated: March 10, 2026
Introduction
JVR Complete Home Renovations ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.jvrcomplete.com or engage our services. This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, request a consultation, or correspond with us.
- Project Information: Details about your renovation project, property location, and service requirements that you voluntarily provide during consultations or through our website forms.
- Website Usage Data: Non-personally identifiable information such as browser type, device type, pages visited, and referring URLs collected through cookies and analytics tools.
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested information about our renovation services
- To schedule and conduct design consultations
- To prepare project proposals, estimates, and contracts
- To communicate with you about your renovation project
- To improve our website and services
- To comply with legal obligations
Consent
By providing your personal information through our website forms or during consultations, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@jvrcomplete.com.
Information Sharing and Disclosure
JVR Complete Home Renovations does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., web hosting, email delivery), provided they agree to keep your information confidential.
- Legal Requirements: When required by law, regulation, court order, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) to secure data transmitted between your browser and our servers.
Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage statistics. You can control cookie preferences through your browser settings. We may use Google Analytics to understand website traffic patterns; this service collects anonymized data in accordance with Google's privacy policy.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and consultation records are retained for the duration of our business relationship and for a reasonable period thereafter for follow-up and warranty purposes.
Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete personal information
- Withdraw your consent to the collection, use, or disclosure of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
JVR Complete Home Renovations
St. Catharines, Ontario, Canada
Email: info@jvrcomplete.com